Frequently Asked Questions (FAQs)

1. Orders & Shipping

Q: How long does it take to process my order?

A: Orders are typically processed within 1–2 business days after payment is confirmed.

Q: What shipping options do you offer?

A: We offer Standard (3–7 business days), Expedited (2–3 business days), and Next-Day Delivery where available.

Q: Do you ship internationally?

A: Currently, we ship within the United States only. International shipping may be added in the future.

2. Returns & Refunds

Q: What is your return policy?

A: We accept returns and exchanges within 30 days of delivery, as long as the product is unused, in its original condition, and includes all packaging. Please review our Return Policy for full details.

Q: How do I request a refund?

A: Contact our Customer Support Team at info@zevlix.com to request a Return Merchandise Authorization (RMA). Once we receive and inspect your return, refunds are issued to your original payment method within 7–10 business days.

Q: Who pays for return shipping?

A: Return shipping costs are the responsibility of the customer, unless the return is due to a Zevlix error (e.g., damaged or incorrect item).

3. Product & Warranty

Q: Do Zevlix cameras come with a warranty?

A: Yes, all Zevlix cameras are backed by a 1-year limited warranty covering manufacturing defects.

Q: What should I do if my product is defective?

A: Contact us at support@zevlix.com with your order number and a description of the issue. Our team will guide you through a warranty claim.

Q: Can I purchase extended warranty coverage?

A: Extended coverage plans will be available in the future. Stay tuned for updates.

4. Setup & Usage

Q: How do I set up my Zevlix camera?

A: Setup is quick and easy:

• Download the Zevlix mobile app.
• Connect your camera to WiFi.
• Follow the in-app instructions to complete installation.

Q: Do I need a subscription to use my camera?

A: Basic features work without a subscription. However, cloud storage, advanced AI detection, and extended video history require a Zevlix subscription plan.

Q: Can I access my cameras remotely?

A: Yes, you can monitor live video and receive alerts from anywhere using the Zevlix mobile app.

5. Security & Privacy

Q: Is my video data secure?

A: Absolutely. All video streams are encrypted during transmission and securely stored in the cloud.

Q: Does Zevlix sell my personal information?

A: No. We never sell or rent your data to third parties. Please see our Privacy Policy for details.

Q: Can I delete my stored videos?

A: Yes, you can manage and delete your video history at any time via the Zevlix app.

6. Contact Us

Still have questions? Our team is here to help.

📧 info@zevlix.com
📞 +1 (212) 889-2599
📍 Zevlix Inc., New York, NY, USA