At Zevlix Inc., we strive to ensure that your AI WiFi security cameras and accessories are delivered to you quickly, securely, and reliably. This Shipping & Delivery Policy explains how we handle processing, shipping, and delivery of orders placed through www.zevlix.com.

1. Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order is dispatched.

2. Shipping Options & Timeframes

We offer multiple shipping methods depending on your location:

• Standard Shipping (3–7 business days)
• Expedited Shipping (2–3 business days)
• Overnight / Next-Day Shipping (where available)

Delivery timeframes are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your selected shipping method, destination, and order size/weight. From time to time, Zevlix may offer free shipping promotions (subject to terms and conditions).

4. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.
• You can track your order directly through the carrier’s website.

5. Shipping Restrictions

• We currently ship to addresses within the United States.
• We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations (outside the U.S.), unless otherwise specified.
• International shipping may be added in the future; updates will be posted on this page.

6. Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact our Customer Support team within 7 days of the estimated delivery date.
• Zevlix Inc. is not responsible for delays caused by the carrier or circumstances beyond our control.
• If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

7. Split Shipments

If your order includes multiple items, they may ship separately depending on availability. You will receive tracking information for each shipment.

8. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact our Customer Support team:

Email: info@zevlix.com
Phone: +1 (212) 889-2599
Address: Zevlix Inc., New York, NY, USA